Returns & Deliveries

  • Can I return or exchange items in physical stores?

    No. If you want to return or exchange the item(s), you will have to send it to the address of our Headquarters - Rua Comandante Luνs Pinto da Silva, nΊ 279 - 4830-535 Pσvoa de Lanhoso, and you will have until the 2nd of January 2021 to do so. As soon as we receive the order and, if the item(s) (are) in perfect condition (with packaging and label), we will refund the amount(s) or exchange it within 5 days after receipt.
  • How many days do I have to return?

    If you wish to return the ordered item(s) on our website, you have 14 days to do so.
    To proceed with the return, you must send the order to the address: Rua Comandante Luνs Pinto da Silva, nΊ 279 - 4830-535 - Pσvoa de Lanhoso.
    • How is the refund process?

      Urban Project will proceed with the analysis of the returned product(s) and inform the customer of the right to the respective refund. As a rule, after receiving the product(s) at Headquarters, Urban Project proceeds to refund within 5 working days.
      The refund of the amount paid will always be made using the same payment method by which you made your purchase.

    • What is the cost of shipping and delivery time?

      Shipping charges and delivery times:


      Shipping zone

      Shipping time (working days) *

      Shipping costs

      Free Shipping

      Portugal Continental

      2 - 5

      3,50€

      X

      Azores & Madeira

      2 - 5

      3,50€

      X

      Spain

      2 - 5

      9,90€

      >100,00€

      Germany

      3 - 6

      15,00€

      >100,00€

      Αustria

      3 - 6

      15,00€

      >100,00€

      Bιlgium

      3 - 6

      15,00€

      >100,00€

      France

      3 - 6

      15,00€

      >100,00€

      Netherlands

      3 - 6

      15,00€

      >100,00€

      Italy

      3 - 6

      15,00€

      >100,00€

      Luxemburg

      3 - 6

      15,00€

      >100,00€

      Mσnaco

      3 - 6

      15,00€

      >100,00€

      Bulgaria

      3 - 6

      15,00€

      >100,00€

      Croatia

      3 - 6

      15,00€

      >100,00€

      Denmark

      3 - 6

      15,00€

      >100,00€

      Slovakia

      3 - 6

      15,00€

      >100,00€

      Slovenia

      3 - 6

      15,00€

      >100,00€

      Estonia

      3 - 6

      15,00€

      >100,00€

      Finland

      3 - 6

      15,00€

      >100,00€

      Greece (excludes islands)

      3 - 6

      15,00€

      >100,00€

      Hungary

      3 - 6

      15,00€

      >100,00€

      Ireland

      3 - 6

      15,00€

      >100,00€

      Latvia

      3 - 6

      15,00€

      >100,00€

      Lithuania

      3 - 6

      15,00€

      >100,00€

      Norway

      3 - 6

      15,00€

      >100,00€

      Poland

      3 - 6

      15,00€

      >100,00€

      Czech Republic

      3 - 6

      15,00€

      >100,00€

      Romania

      3 - 6

      15,00€

      >100,00€

      Serbia

      3 - 6

      15,00€

      >100,00€

      Sweden

      3 - 6

      15,00€

      >100,00€

      Switzerland

      3 - 6

      15,00€

      >100,00€

      Andorra

      3 - 6

      15,00€

      >100,00€

      Gibraltar

      3 - 6

      15,00€

      >100,00€

      Iceland

      3 - 6

      15,00€

      >100,00€

      Lichtenstein

      3 - 6

      15,00€

      >100,00€

      Malta

      3 - 6

      15,00€

      >100,00€

      Turkey

      3 - 6

      15,00€

      >100,00€

      Ukraine

      3 - 6

      15,00€

      >100,00€

      UK

      3 - 6

      15,00€

      >100,00€



      * Given the current situation (COVID-19), delivery times may change slightly.

      The delivery times indicated are considered after the date of dispatch of the order and refer to working days.

      For more information, please send an email to info@urbanprojectstore.com.


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