Exchanges and Returns Policy

  • Can I return or exchange items in physical stores?

    No.

    If you wish to return* or exchange* the item(s), you will have to start the exchange/return process in your client area and send the item(s) to our head office address - Rua Comandante Luís Pinto da Silva, nº 279 - 4830-535 Póvoa de Lanhoso, and you have up to 30 days to do so.

    Once we receive your order and if the item(s) is (are) in perfect condition (with packaging and label), we will return the item(s) or exchange it (them) within 14 days after receipt.

    *We do not exchange or return items such as: perfumes, bathing suits, underwear and socks.



  • How many days do I have to return?

    If you wish to return the ordered item(s) on our website, you have 14 days to do so.
    To proceed with the return, you must send the order to the address: Rua Comandante Luís Pinto da Silva, nº 279 - 4830-535 - Póvoa de Lanhoso.
    • How is the refund process?

      Urban Project will proceed with the analysis of the returned product(s) and inform the customer of the right to the respective refund. As a rule, after receiving the product(s) at Headquarters, Urban Project proceeds to refund within 5 working days.
      The refund of the amount paid will always be made using the same payment method by which you made your purchase.

    • I still haven't received my order, now what?