Policy Privacy

We are Urban Project - Sérgio Freitas Carneiro Unipessoal Lda, and we recognise the importance of protecting your personal data. Therefore, and with the entry into force of the new General Data Protection Regulation of the European Union (EU 2016/2017), we will treat your data as joint data controllers. In other words, we have developed a set of security measures aimed at protecting your data and we have updated our privacy policy.

This privacy policy complies with Decree-Law no. 24/2014 of 14 February and aims to explain Urban Project's personal data processing policy. Therefore, when you make a purchase from our online shop, you must accept our privacy policy as it is essential for us to be able to process and deliver our products.

Who is responsible for processing your data?

The processing of your data is managed by Urban Project - Sergio Freitas Carneiro Unipessoal Lda, a multi-brand product sales company.

Located at Rua Comandante Luís Pinto da Silva, nº 279, 4830-535, Póvoa de Lanhoso, Portugal, with NIPC nº 509408702.

Email address: info@urbanprojectstore.com

This means that we regulate and are responsible for processing and protecting your personal data.

The personal data collected and processed by Urban Project is exclusively that which you voluntarily and expressly provide in the form on this website. Thus, the personal data collected are: name, gender, date of birth, e-mail address, mobile phone number, address and VAT number. When we ask you to fill in your personal data so that you can access a feature or service on our website, we will mark some fields as compulsory, as this is the data we really need in order to provide you with the service/function. If you do not provide us with this information, you may not be able to use these services or features.

The personal data collected and processed by Urban Project are used exclusively for purposes related to the use of this website, its associated services, product sales, loyalty management and improvement, direct marketing, and customer support.

We aim to maintain a close relationship with our customers and provide them with all relevant benefits, information, and content related to our company. Therefore, your data will only be processed for the purposes stated here and will not be used in ways incompatible with them.

However, your personal data may also be used for other processing operations, namely for the following purposes:

• When you make a purchase on this website, we require your personal data (such as email address, delivery address, credit card number, phone number, and tax number) solely for sales purposes, processing, packaging, and delivery of the products to you.

• When you contact Customer Support, we collect your personal data (name, contact information, and email address) to provide the necessary assistance and services you request.

• When you register on our platform, your data is collected to simplify future orders.

• When browsing our website, cookies are collected. Depending on how cookies are managed on our site and your interaction with us, we use some of the information gathered to ensure the proper and efficient functioning of the website. This includes log data, location, session duration, selected products, your browser, and IP address.

• When you browse our website and later visit other platforms (such as social networks, Google, or related services), you may encounter ads for our brand. Your data is also used to reach potential customers who may be interested in our products.

Your personal data may be shared with Urban Project service providers, such as shipping companies, judicial, tax, and regulatory authorities, in compliance with legal obligations.

In order to offer you the best possible service, Urban Project works in parallel with a number of entities outside its organisation that will process the personal data of the users of this website. These external organisations include carriers, technology and digital service providers and digital marketing platforms. All the aforementioned entities have been chosen taking into account their experience in data processing and guarantees of compliance with applicable laws and regulations, as well as their security techniques adopted in relation to the processing of personal data.

All external entities will act in accordance with the instructions provided by Urban Project and only for the purposes necessary for their functions. Thus, your personal data will be shared with these entities for the purpose of:

• Providing electronic payment services, via credit/debit cards;
  
• Processing product sales;
  
• Packaging and transporting products;
  
• Solving problems related to the sale of products;
  
• Receiving payments for product purchases;
  
• Processing customer product returns.

Your data may also be shared with third parties in order to:

• Comply with applicable laws
  
• Respond to judicial and government enquiries;
  
• Comply with valid legal processes;
  
• Protect the rights or property of Urban Project.

One of Urban Project's main concerns is respect for the client's wishes when it comes to processing their personal data. That's why we don't want to affect the relationship we have or fall short of expectations. We have therefore considered that if you have maintained a relationship with us in the last 2 years, if you have made a purchase, it is not necessary for us to ask for your consent. However, if you disagree, you can contact our Customer Support team by e-mail: info@urbanprojectstore.com or by letter (addressed to: Sérgio Freitas Carneiro Unipessoal Lda, Rua Comandante Luís Pinto da Silva, nº 279 4830-535 Póvoa da Lanhoso).

As a rule, the holder of personal data has the following rights with regard to data protection: the right of access, the right to rectification, the right to object and the right not to be subject to automated decisions. To exercise your right, you can do so via our Customer Support team at the following e-mail address: sede@urbanproject.pt or by letter to the above address.

All we need from you is to ensure that the data you provide is true and accurate, and that you undertake to notify us of any changes to it. If you wish to stop receiving direct marketing communications, you can exercise your right to object to the processing of your personal data. If you want to keep your data and the information that Urban Project has on record, you don't have to do anything.

Urban Project uses appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access, and against any other unlawful processing. However, we cannot guarantee that all the measures adopted to protect this website and the transmission of data and information will prevent any risk of unauthorised access. That is why Urban Project always advises that your devices are protected and equipped with software that protects the transmission and reception of data.

Urban Project will use your data for the purposes mentioned here for as long as is necessary for the aforementioned purposes, except if the data in question is necessary to prove the fulfilment of legal obligations, as long as the limitation period for the respective rights has not elapsed. Your data can be removed whenever you request it and Urban Porject will undertake to delete your data within one month.

Mutlibanco

If you choose this option, we will generate a reference number and the necessary details for you to pay for your order. You must make the payment within 48 hours, as the stock of products will only be reserved once payment has been confirmed.

MBWAY

If you have the MBWAY app, you can pay using it. Simply enter your mobile phone number and the app will send you the payment alert, then click on ‘Accept’.

Paypal

With a Paypal account you can choose to link your credit card or bank account to Paypal and make secure purchases.

VISA / Mastercard

Payment by Visa requires you to enter the details of a valid credit card. If the information is not valid, an error message will appear making it impossible to complete the purchase. The total amount of your order is automatically debited.